Pediatric Care You Can Trust

Our Policies

Appointments:

Visits are by appointment only and we can schedule these at any time during normal clinic hours. If your primary doctor is out for the day we will let you know which other physicians are available so that you may choose who you would like to see. Sick appointments are scheduled on same day only they are scheduled throughout the day as well as check-ups, physicals, and follow up visits. When calling to schedule an appointment please specify if you are a new or established patient, if the visit is for an acute illness, chronic problem or for a physical so we can be sure to allow adequate time for you.

Phone Calls:

During office hours, our triage nurse is available to help you with common questions as well as deciding whether your child needs to be seen by a physician. If you need to speak to a physician directly they will do their best to call you back in a timely matter.

Billing and Insurance:

We participate in many insurance plans; for a full list you may call our main phone line and ask for the billing department. If we are in-network with your provider we will file your insurance as a courtesy. We ask that you pay your established co-pay or deductible at the time of the office visit.

Miscellaneous:

When calling for a standing prescription (ex. ADHD medications), 121 form, or any other documentation, please give us 3-5 days’ notice.

If at all possible, please call at least two weeks in advance to schedule checkups.

Cancellation:

Starkville Pediatric Clinic has a "no call/no show" policy. A $25 fee will be charged for missed appointments that were not cancelled prior to date and time of appointment.